Earlier this week independent energy supplier GB Energy Supply ceased trading, forcing Ofgem to step in and appoint another supplier. But what can you do and what are your rights if your supplier or bank fails? Joining Sarah are Ann Robinson, an independent energy consultant, James Walker from complaints site Resolver and Martyn James, an independent financial expert.
Tired of junk mail pouring through your front door? Sick of cold callers asking about your broken computer? Consumer expert Martyn James and John Micheson, from the Telephone Preference Service join Sarah Pennells to share top tips on how you can slow the constant stream of spam messages and cold calls.
On 1st October 2015, new legislation to protect and clarify consumer rights comes into force. Sarah is joined in the studio by James Walker, CEO of Resolver, and Martyn James from the Financial Ombudsman's Service, to answer your questions about consumer rights, what they are, and how they apply in different situations.