Earlier this week independent energy supplier GB Energy Supply ceased trading, forcing Ofgem to step in and appoint another supplier. But what can you do and what are your rights if your supplier or bank fails? Joining Sarah are Ann Robinson, an independent energy consultant, James Walker from complaints site Resolver and Martyn James, an independent financial expert.
Tired of junk mail pouring through your front door? Sick of cold callers asking about your broken computer? Consumer expert Martyn James and John Micheson, from the Telephone Preference Service join Sarah Pennells to share top tips on how you can slow the constant stream of spam messages and cold calls.
As part of Dying Matters Awareness Week, Sarah Pennells and her guests look at the legal and financial aspects of funerals and why those arrangements can still be a taboo subject. Poppy Mardall, from Poppy's Funerals, and Gemma O'Driscoll, Funeral Director at G.E O’Driscoll & Daughters, discuss different types of funerals available and how funeral directors can offer help and support. Toby Scott, from the Dying Matters Coalition, explains how you can take part in the debate, and Rod Smith from Stone King Solicitors and part of the Law Society Wills and Equity Committee looks at wills and how to take care of them.
Poppy Mardall, Gemma O'Driscoll, Toby Scott, Rod Smith
On 1st October 2015, new legislation to protect and clarify consumer rights comes into force. Sarah is joined in the studio by James Walker, CEO of Resolver, and Martyn James from the Financial Ombudsman's Service, to answer your questions about consumer rights, what they are, and how they apply in different situations.