Retirement can often be the trigger for a big purchase, whether it's a new kitchen or a brand-new car. But what happens if the car you buy develops a major fault or the kitchen turns out to be fitted by cowboys? What are your rights and when can you make a company refund your cash? Sarah spoke with Sylvia Rook, who's lead officer for fair trading at the Chartered Trading Standards Institute; Martyn James, who's from the complaints website Resolver; and Kate Jobson, who's a consumer law expert at Citizens Advice.
The Competition and Markets Authority has recently brought in new rules for car rental firms to make their pricing clearer for customers. Hidden costs, such as insurance and young driver surcharges, are often not included and customers should be given a clear "drive away" price. So are companies sticking to the rules? Share Radio's Jinan Rahma has been finding out.