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Georgie Frost

Jo Causon, chief executive of the Institute of Customer Service told us customers are finding it harder to complain

Georgie Frost
Original Broadcast:

Share Radio Morning

Jo Causon, chief executive of the Institute of Customer Service told us customers are finding it harder to complain
Last week we heard Amazon topped a customer service poll. Jo Causon, chief executive of the Institute of Customer Service talked to Georgie about how the overall level of customer satisfaction has increased, BUT customers say they’re having to work harder to complain and companies are being urged to ensure staff have the right skills and attitude to deal with complaints.

Guest: Jo Causon