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Sarah Pennells (1)

O2 unveil plans to launch robots in call centres. Would you prefer to speak to a person or robot? All this and more on the News Review

Sarah Pennells (1)
Original Broadcast:

Share Radio Morning

O2 unveil plans to launch robots in call centres. Would you prefer to speak to a person or robot?  All this and more on the News Review
Sarah Pennells was joined by Deborah Hargreaves, Founding Director of High Pay centre and former Business Editor of the Guardian. Today on the agenda, they discussed the relaunch of the Nokia 3310, after 17 years. Plus they look into why O2 unveiling their plans for a new voice recognition technology, to encourage people to speak to a new artificially intelligent robot rather than contact its call centres.. All these stories and more on The News Review.

Guest: Deborah Hargreaves