What makes a good consumer story to take up the cudgel on and fight a reader’s corner – and why don’t companies and organisations just do the right thing?
A year ago, This is Money started its Grace on the Case column, where reporter Grace Gausden fights for reader’s rights and tries to solve their problems each week.
Over those 12 months, roughly £381,000 worth of victories have been racked up – more than £1,000 a day.
On this week’s podcast, Grace takes us behind the scenes of the column and talks about the cases she has tried to help with.
She joins Georgie Frost and Simon Lambert to discuss the biggest issues that have emerged, and how things have played out when This is Money took on firms and organisations for readers.
Also, on this week’s podcast, do you know how much tax you pay? Most people only have the vaguest idea based on their headline rate, but what percentage or amount do you actually pay, and where are the sneaky glitches in the tax code that catch people out.
Plus, the LitterLotto where you can win money by putting stuff in the bin, whether Black Friday is a con or a golden opportunity, and finally, would you swap items in your shopping or lifestyle to beat inflation?
