Research into workplace productivity and management practice is often focused on the links between ‘Good’ and ‘Efficient’ practices. ‘Good’ covers employee-friendly policies; for instance, those providing opportunities for better Work Life Balance. In contrast, ‘Efficient’ practice includes the use of KPIs, setting clear performance expectations and tackling underperformance where it is identified. In this episode Peter Urwin and Professor Richard Saundry discuss this, drawing on their own understanding as researchers and experiences as line managers. The operational reality is that managers hold a position between the interests of their organisation and those who work for them – how do they balance the (often competing) need to create both efficient and good workplaces?