Your Money Your Future: What are your rights when things go wrong?

Retirement can often be the trigger for a big purchase, whether it's a new kitchen or a brand-new car. But what happens if the car you buy develops a major fault or the kitchen turns out to be fitted by cowboys? What are your rights and when can you make a company refund your cash? Sarah spoke with Sylvia Rook, who's lead officer for fair trading at the Chartered Trading Standards Institute; Martyn James, who's from the complaints website Resolver; and Kate Jobson, who's a consumer law expert at Citizens Advice.