Podcasts

Last week we heard Amazon topped a customer service poll. Jo Causon, chief executive of the Institute of Customer Service talked to Georgie about how the overall level of customer satisfaction has increased, BUT customers say they’re having to work harder to complain and companies are being urged to ensure staff have the right skills and attitude to deal with complaints.

Britain's economy grew by 2 % in 2016 but will the growth continue into 2017? While in Europe, Spain backs early trade talks in Brexit negotiations. And the Royal Bank of Scotland has earmarked a further $3.8bn (£3.1 billion) to cover US fines for mis-selling subprime mortgage securities, taking the total figure to £6.7bn. Michael Hewson, Chief Market Analyst at CMC Markets, spoke to Share Radio's Ed Bowsher on these and all the day's big economic news.

John Lees is a careers expert & author who has written the book on the dreaded job interview. To find out more about how to rapidly improve your interview performance, whether you're a first-time job seeker, career-changer, or returning after a break , Georgie was joined by John Lees, author of Knockout Interview.

Georgie Frost was joined by Kevin Charles, Director at Crossland Employment Solicitors. Today they were focusing on the issue of gross misconduct and in particular, a rather interesting case of ‘guilt by association’.

And now it's time for Part 2 of Track Record- this week Sue Dougan sits down with Samantha Dyer - founder of Mumma Love Organics, an award-winning business providing specially formulated organic products for babies.

Is your reliance on your phone ruining your memory? One theory is technology is to blame as people become reliant on storing and googling information. To find out more our reporter Tom Hill spoke to memory expert Dominic O'Brien.

It's time for our weekly catch up with Merryn Somerset Webb, Editor in Chief of MoneyWeek. She joined Share Radio's Ed Bowsher on the line to preview articles from this week's issue.

Theresa May is expected to seek a special free trade deal during her trip to the US on Friday. The Prime Minister will be the first foreign leader to meet Mr Trump, and will later address the annual congressional Republican Retreat in Philadelphia. Sir Vince Cable, the former Lib Dem MP and business secretary, said on Twitter today that it's an "Appalling error by May to grovel to Trump for trade deal. He wants to destroy free trade". He joined Share Radio's Ed Bowsher to discuss.

How important is the relationship between technology and education? Very, according to Shahnelia Saeed, Director of Digital Schoolhouse. Digital Schoolhouse is one of the finalist's at the BETT Awards for educational technology products. To find out more about her business, the relationship between technology and education, and the BETT Awards, Georgie was joined by Shahnelia.

In the final three months of last year the UK economy continued to grow, showing no signs of a Brexit fueled slowdown. Instead of contracting, as many economists predicted, the economy grew by 0.6 percent. Share Radio's Ed Bowsher was joined by Martin Beck, UK Economist at Oxford Economics, to find out the factors behind this growth.